Conflict management refers to techniques and ideas designed to reduce the negative effects of conflict and enhance the positive outcomes for all parties involved. The aim of conflict management is to enhance learning and benefit the organization in terms of effectiveness and better performance.
The conflicts management seminar includes some of the following aspects:
- What is conflict?;
- Types of conflicts;
- Working with difficult people;
- How to communicate with manipulators in the workplace;
- Discussions and role-plays.